We would like to inform our customers that the passenger, within two months from the date in which he finds weaknesses or irregularities in the service rendered by the Company, may lodge a complaint with the Company Caremar S.p.A. - via Conte Carlo di Castelmola, 14 80133 Naples.
After 60 days from sending, with no having received a reply from the Company, you can contact the Transport Regulation Authority, pursuant to Regulation (EU) n. 1177/2010, concerning the rights of passengers in sea and inland waterways transport.
The passenger can immediately to contest to the on-board personnel any problem so that the company can promptly remedy it.
Read more GENERAL CONDITIONS OF CARRIAGE PASSEGGERS AND VEHICLES
